Job Title:Automotive Service Advisor / WriterLocation:  1245 E. Pecos Rd, Gilbert, AZ 85295Job Overview:As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every customer with hospitality and the highest level of respectPresent the best solution to properly repair the customer’s vehicle. Educate them via technician recommendations and findings through digital inspections in a way that is easy for them to understandConsistently and effectively sell our services without jeopardizing honesty and integrityResearch, order, and track parts for vehicle repairs.Communicate effectively with technicians on all aspects of the service being provided to the customerAlways maintain a positive attitude and team atmosphereCommunicate on the phone in a clear, professional mannerBuild long-term relationships between the store, yourself, and the customerDirect, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.Ensure all repairs are performed to proper specificationsShuttle customers as neededAssist other employees as neededOther duties may be assigned
